My client are looking for a Service Desk Manager who must be ITIL Accredited and be an experienced Service Desk Manager.

The Service Desk Manager will be required to over see a team of 8 service desk members of staff. Key responsibilities for the Service Desk Manager are to Implement an Automated Asset Lifecycle Management System, to Enhance BMC Remedy Reporting, to Implement a Call Statistics System, to optimise current process and procedures.

The Service Desk Manager will have previous experience of moving a department forward with regards to SLA, KPIs, Reporting, Asset Management and Warehouse Management. The Service Desk Manger will also manage the procurement and ordering of equipment and software, including asset tagging, security marking and stock/warehouse management.

The Service Desk Manager must be ITIL qualified for this initial 3 month contract based in the Norwich Region.

Please do send in an up to date CV.

Service Desk Manager, Management, Helpdesk, Support, Desktop, Team Leader.

Conceptuality People Solutions Ltd is acting as an Employment Business in relation to this vacancy.

Contact details

• Email: Click here to reply to this ad
• Phone: 02920 020121